betjili365's Privacy Policy

Introduction and Scope of This Policy

betjili365 ("we", "us", "platform") is aware of and responsible toward the privacy of all its registered and unregistered users. This Privacy Policy describes the nature, purpose, and use of information collected about you when you use the betjili365 website and services.

This policy supplements betjili365's Terms and Conditions, and together they govern the terms of our services. By starting to use our website and mobile app, you are considered to have consented to this Privacy Policy. If you disagree with any part of this policy, please contact our support team before using the service.

This policy has been written with users in Bangladesh in mind and is consistent with the data protection guidelines applicable in Bangladesh.

What Information We Collect

2.1 Information Provided at Registration

When creating an account, the following information may be collected from you:

• Full name and date of birth (for age verification; persons under 21 may not use the service)
• Mobile number and email address
• Preferred language and country
• Documents required for identity verification (National ID card, passport, or other government-issued ID)

2.2 Automatically Collected Information

When you visit betjili365, our servers and technical tools automatically record certain information:

• IP address and device type
• Browser type and operating system
• Time and duration of site visits
• Page visit patterns and click history
• Cookie and session data

2.3 Financial Transaction Information

When deposits and withdrawals are made, relevant information is recorded, including the transaction amount, time, and payment method used (bKash, Nagad, or Rocket). We never store your full mobile banking PIN or password.

2.4 Communication Information

When you contact our support team via live chat or email, records of those conversations may be kept for the purposes of improving service quality and resolving disputes.

Purposes of Data Use

Collected information is used for the following purposes:

3.1 Account Management and Identity Verification

Registration information is used to manage your account, verify age (to confirm 21+), and prevent fraudulent activity. Each person may hold only one account on betjili365, and identity verification is essential to enforce this.

3.2 Payment Processing

Financial information is used to complete deposit and withdrawal processes and to detect suspicious transactions.

3.3 Personalised Experience

Your playing style and preferences are analysed to present relevant game recommendations and relevant promotional offers. However, this is never used to encourage unhealthy patterns in your playing behaviour.

3.4 Legal and Regulatory Obligations

Information is used to meet applicable legal requirements, prevent money laundering, and implement responsible gambling policies.

3.5 Support and Communication

Contact information is used to resolve your issues and send important service-related notifications. In accordance with betjili365's Responsible Gaming Policy, if unusual activity is detected on a player's account, it may be necessary to contact them directly.

Data Storage and Security

4.1 Technical Security

Your information is transmitted via SSL (Secure Socket Layer) encryption technology and stored using industry-standard encryption methods. Our server infrastructure is subject to regular security reviews.

4.2 Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be retained for a period of time due to legal and regulatory requirements.

4.3 Internal Access Controls

Your personal information can only be accessed by authorised staff, and this is governed through a strict role-based access control process. Any unauthorised access or data breach incident is investigated immediately.

Sharing Information with Third Parties

betjili365 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Providers

The minimum necessary information is shared with trusted third-party partners to carry out functions such as payment processing (bKash, Nagad, Rocket), fraud detection, and customer support. These partners are contractually bound to protect the confidentiality of the information.

5.2 Legal Obligations

Information may be disclosed where required to comply with a court order, a lawful request from a government authority, or applicable law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, relevant information may be transferred to the new entity, but the terms of this policy will continue to apply.

Cookies and Tracking Technologies

6.1 Types of Cookies

The following types of cookies are used on the betjili365 website:

• Essential Cookies: Required to maintain login sessions and keep security features active.
• Functionality Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Monitor site usage and help improve service quality.
• Marketing Cookies: Used to present relevant advertisements and promotions.

6.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the service to not work correctly.

Your Rights

As a betjili365 member, you have the following rights regarding your own personal information:

7.1 Right of Access

You may request from us at any time to know what information we hold about you. We will respond within a reasonable time following a verified request.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings; for other cases, contact the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your account and associated personal information be deleted. However, we may be required to retain certain information for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Contact our support team to register this preference.

7.5 Right to Data Portability

The right to receive your own data in a structured, machine-readable format may apply in certain circumstances.

Privacy of Minors

betjili365's services are for persons aged 21 and above only. We do not intentionally collect information from minors. If we confirm that information has been collected from a minor, the relevant account will be closed immediately and steps will be taken to delete the information. Age verification is a mandatory part of our registration process.

International Data Transfers

betjili365's server infrastructure may be located in various countries. Where your information is transferred to another country, we ensure that adequate data protection measures are in place in that country and that third-party partners maintain standards equivalent to this Privacy Policy.

Changes to This Policy

betjili365 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, a notification will be sent to the registered email or mobile number and the updated policy will be published on the website. Continued use of the service after a policy update will be considered as your consent to the new policy. For answers to more general questions on our site, see the FAQ section.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:

• 24/7 Live Chat Support (in Bengali and English)
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.